Returns And Exchanges (International)

We're a small team in Brisbane, Australia, and your order ships from our warehouse partner. Here's how returns work outside Australia and New Zealand.

Faulty or damaged

• If anything arrives faulty or damaged, email us a photo within 30 days and we'll send a replacement free. Nothing to post back.

Wrong size or change of mind

• You can return it within 30 days of delivery, as long as it's unused, unwashed and still has its tags. Email us first and we'll send you the return address.
• You cover the return postage, and a restocking fee of 10 in your order currency (US$10, £10, €10 and so on) comes off the refund. The rest goes back to your original payment method within 3 to 5 business days of the item reaching us.
• We can't swap sizes overseas yet. If you need a different size, return the first one as above and place a new order in the right size.

Getting the size right first time

• The size guide takes a minute. Between sizes? Go up.
• Not sure? Email us your dog's chest measurement and breed and we'll tell you which size to pick.

Pre-orders

• Changed your mind before your pre-order ships? Email us and we'll cancel it and refund you in full.

Questions? Email us at founder@pawley.com.au.