Returns And Exchanges

If your Pawley isn't right for your dog, we're happy to help.

Returns

• Return requests within 30 days of delivery.
• Items unused, unwashed, and in original condition with tags.

Size exchanges

• Need a different size? Email us within 30 days and we'll arrange it. Once your item arrives back unused, the new size ships free.

Refunds

• Refunded to your original payment method.
• Allow 3 to 5 business days from when your return reaches us.

Return postage

• We cover postage on faulty items. For size exchanges and change of mind, return postage is yours; we post the new size free.

12-month guarantee

• If a buckle, clip or stitch gives up within 12 months of delivery, email us a photo and your order number and we'll replace it free, postage included.
• It covers faults in materials and making, not wear and tear, chewing or loss.
• Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Our 12-month guarantee is in addition to these rights.

To start a return, exchange or guarantee claim, email us at founder@pawley.com.au.